Help and support documents for Bitnetix customers
Bitnetix is pleased to announce online bill payment and recurring payments! Online Payments When we send you a PDF copy of your invoice, there will be a link to pay your bill on the bottom left of the PDF. Click it to go to a secure web site to pay your bill with VISA, MasterCard, or a bank-to-bank transfer. This… Read More »Recurring Payment Request Form
Quick link to the form. As part of our SmartVox platform, we provide E911 service that allow our customers to dial 911 from their desk phones and be connected to a local Public Safety Answering Point (commonly referred to as a “911 center”). Since it is possible that VOIP telephone numbers are used in a different geographical area that the… Read More »E911 Request Form
Phone Controls Do Not Disturb (DND) The DND button will tell all inbound calls that you are busy and do not wish to be disturbed. When activated, you will hear a long stutter dial tone when you place a call. DND causes all incoming calls to be rejected, which usually means that they will go to your voice mail (if… Read More »What do the buttons on my phone do?
Voicemail If your Message Waiting Indicator (MWI) light is on, or you hear a stutter dial tone when you place a call, then you have a message waiting in your voicemail. You can press the VOICEMAIL button or dial *97 to access your voicemail. You will need to enter your voicemail PIN. If you are away from your desk, you… Read More »How to check voicemail
Call Pick-Up Your phone may or may not be part of one or more call pick-up groups. If it is, then this feature will allow you to pick up a call that is ringing at another phone that is a member of the same call pick-up group(s). This allows someone to answer the phone of someone else who is not… Read More »Call Pick-Up