FAQ

Phone Controls Do Not Disturb (DND) The DND button will tell all inbound calls that you are busy and do not wish to be disturbed.  When activated, you will hear a long stutter dial tone when you place a call.  DND causes all incoming calls to be rejected, which usually means that they will go to your voice mail (if… Read More »What do the buttons on my phone do?

Voicemail If your Message Waiting Indicator (MWI) light is on, or you hear a stutter dial tone when you place a call, then you have a message waiting in your voicemail.  You can press the VOICEMAIL button or dial *97 to access your voicemail.  You will need to enter your voicemail PIN.  If you are away from your desk, you… Read More »How to check voicemail

Call Pick-Up Your phone may or may not be part of one or more call pick-up groups.  If it is, then this feature will allow you to pick up a call that is ringing at another phone that is a member of the same call pick-up group(s).  This allows someone to answer the phone of someone else who is not… Read More »Call Pick-Up

Muting a Call Pressing the MUTE button while on a call will mute the microphone so that the other party cannot hear you. Placing a Call on Hold Pressing the HOLD button while on a call will put the call on hold.  You will not be able to hear the other party and they will not be able to hear… Read More »Muting and Placing a Call on Hold

Changing Between Handset and Speakerphone During a Call At any time, you can change between handset, speakerphone, and headset by pressing the appropriate button.  Note that if the handset is placed on the phone during a call, the call will be terminated unless the speakerphone or headset button is pressed first.