May 17, 2012

Billing Policies

When Bitnetix creates an invoice, it is for all (or specific) services rendered in the past.  We do not "pre-bill" for any of our services*.  We create invoices on the first and 16th of the month, which includes all services performed up to and including the previous invoice.  Clients with a service contract may have different terms detailed in the contract.  Weekends and holidays will delay billing until the next business day.

Payment is due within 15 days (Net 15) of the invoice date.  Payments received after this period will be subject to a 1.5% per month late fee, charged against the total amount of the invoice.  Non-VOIP accounts with outstanding balances greater than $1000.00 risk cessation of further service until the account is brought current.  More than three late payments within a 12 month period may cause Bitnetix to terminate service entirely. VOIP accounts are subject to our VOIP Terms of Service.

Equipment invoices are created when Bitnetix has finished the ordering process for all equipment or for a particular phase of equipment as agreed to with the client.  Full payment is due within 15 days for orders of $2000 or less.  Orders larger than $2000 are split into two payments with the first 50% due within 15 days of the invoice date and the remainder within 15 days of delivery to the client.

Wherever possible, we like to be green (and save money).  All estimates, invoices, statements, contracts, and other documents are delivered via electronic mail as Adobe PDF documents unless our client requires other arrangements.  This makes it easier for us and easier for you.

Bitnetix reserves the right to modify, ignore, or alter these terms on a case-by-case basis with any individual client, provided those modifications are made in writing.

*Bitnetix will pre-bill new clients for five hours of time prior to performing more than five hours of work.  This may occur prior to, or when five hours of actual billable time has been reached.  Additional work beyond these five hours requires that payment clear before work will proceed.